FAQs

DELIVERY & RETURNS FAQS

Shardale Game was founded by Adam Masheder, gamekeeper for a number of Yorkshire based shoots who has a passion for the birds he produces and ensuring these can be enjoyed by everybody, from local restaurants to families in their homes.

WILL I RECEIVE MY GAME FRESH OR FROZEN?

All our products will be delivered fresh. Therefore, it is very important that you are in to sign for your delivery. If you are not going to be in, you can request your items to be left in a safe place, but this is at your own risk.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Order before 9am Monday – Thursday for next day delivery. Orders placed Friday – Sunday will be delivered the following Tuesday unless Saturday Shipping is selected.

Depending on Location some orders may take 1 – 3 days for delivery and delivery will be charged. However, in times of extreme busy periods orders can take a little longer to process than normal.

WILL YOU DELIVER TO MY WORK ADDRESS?

We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the package will be delivered to the place not the person.

DO YOU HAVE A SHOP?

No, we do not have a farm shop. All orders must be made online.

CAN I RING UP AND PLACE AN ORDER?

No, we are very sorry, but we cannot take over the phone orders. All orders must be made online.

CAN I COLLECT MY ORDER TO AVOID THE DELIVERY CHARGE?

We offer a ‘click & collect’ service, if you would like to collect from us at Manor House, Sinnington, York, North Yorkshire, United Kingdom, please select this option. In ‘order comments’ please let us know the date and time you will be collecting.

Be aware our office opening hours are Monday – Friday 8am-4pm.

HOW WILL I KNOW IF MY ORDER HAS BEEN RECEIVED?

After you hit the Submit button you will receive a message confirming the order. You will also receive an email as confirmation that the order has been placed. Please allow up to 30 minutes for this email to arrive.

Our Courier company will also be in touch once your order has been booked onto their system so you know when it will be arriving.

I HAVE RECEIVED A FAULTY ITEM, WHAT SHOULD I DO?

Please email us with your name, address and a photo of the damaged item.

AN ITEM IS MISSING FROM MY ORDER

Regrettably, mistakes can happen, if the invoice states an item should be in your parcel but it’s not, please contact us at within 5 days of receiving your order, and we will rectify the mistake as quickly as possible.

I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER, WHAT SHOULD I DO?

Please provide us with a photo and a short description of the error and include name, address and phone number so we can deal with the issue as quickly as possible.

WHAT IS YOUR RETURNS POLICY?

Faulty products: Under the Consumer Rights Act you have a right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund up to 30 days from receipt. If possible, please advise us of any problems within 5 working days of receipt so we can put things right as soon as we can. Subject to inspection and acceptance by us, we will refund or provide a replacement as applicable.

Non-faulty products: To be reasonable, if non-faulty goods have been returned to us in a non-re-sellable condition, we reserve the right to refuse a refund. Also, please note we can only make refunds in all instances via the credit/debit card used for the original transaction.

We are afraid we cannot refund the cost of postage incurred by returning the item(s) to us, nor refund the original cost of delivery, unless of course we agree that you have received damaged or faulty goods. If the items are damaged or appear faulty, please return them to us at the address below (or send us a photograph in the first instance): Manor House, Sinnington, York, North Yorkshire, United Kingdom.

I WAS OUT WHEN MY ITEM WAS DELIVERED, WHAT SHOULD I DO?

Please always be in to sign for your item, but If you know you are going to be out when DPD arrive on the email/text verification that you will receive from them select ‘leave in a safe place’ and therefore your item will be left safe and not returned to the Depot.

MY ITEMS HAVE NOT ARRIVED

If you have not received your parcel please contact us on 01751 205099

HOW DO I RETURN AN ITEM?

You can return your items purchased online to us by post. Please note it is very important to include your name and contact details with the return. Failure to do this will result in a delay in processing your return.

WILL THE GAME CONTAIN LEAD SHOT?

We aim to remove as much lead shot as possible when we process the birds but as this is a wild shot product some fragments may be present in the meat.

WHAT WILL THE SHELF LIFE ON THE MEAT WHEN ITS DELIVERED?

All our game will have at least 3 days shelf life on arrival and us suitable for freezing.

CAN I ORDER MY MEAT NOW AND GET IT DELIVERED ON A PARTICULAR DATE?

If you would like your meat delivering on a specific date please specify that date in 'order comments' and we will deliver as close to that date/or on that date as possible.

We cannot deliver on a Sunday and we will only deliver on a Saturday if a Saturday delivery has been selected.